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How to Handle a Social Media Crisisjeudi 21 mai 2015
Have you ever had to deal with a social media crisis ?
Do you have a crisis plan ?
In the age of social media, even the slightest predicament can quickly gain momentum and get out of control. If you are prepared, it’s much easier to manage your company’s reputation and come through a crisis unharmed.
In this article I’ll share four tips on how to effectively deal with a social media crisis.
#1 : Have a Plan in Place
A social media crisis consumes both time and money. When you’re in crisis mode, you feel like you’re in over your head.
Map out what you would need to respond to a social media crisis ahead of time. Come up with a variety of scenarios, so you can take control of any situation when the time comes.